56,789

Total Revenue

23,536

Total Requests

32,784

Requests Answered

14,563

Support Cost

Revenue Vs Support Cost

Total Revenue % Support Cost

Active Agent

12,765

21% Higher Than Average
6,2,8,4,3,8,1,3,6,5,9,2,8

Tickets Per Agent

5,237

21% Higher Than Average
6,4,8,5,3,6,3,7,4,7,2,9,4
Total Customers
5,435
21% Higher Than Average
Total Conversation
15,425
21% Higher Than Average

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Customer satisfaction

Rating Record

Total calls Trend Call Duration Resolution Rate Satisfaction Rate
5,245 Ryan MacLeod 5min
4,845 Jacob Sutherland 17min
2,736 James Oliver 12min
3,637 Lisa Nash 25min
6,365 Alan Walsh 10min
4,269 Pippa Mills 14min